Shipping policy

1. Shipping & Delivery Times

  • International Shipping: Estimated 3-14 business days.

2. Processing Time Orders are processed within 1-2 business days (excluding weekends and public holidays). Once your order has been handed to the delivery carrier, a tracking number will be sent to you via email.

3. Order Cancellations After an order is submitted, our processing begins immediately and the order cannot be canceled. If you have urgent questions about canceling an order, please contact us promptly.

4. Returns We accept returns within 30 days of the original purchase date. Items must be returned unused and in their original condition. For more information, please visit our Refund Policy page.

5. Delays

  • Processing Delays: In the rare case of a processing delay on our end (beyond the 1-2 business days), customers will have the option to cancel their order for a full refund.

  • Shipping Delays: Please note that shipping provider delays (e.g., customs, carrier logistics) are outside of our control and do not fall under the seller's liability. For delayed orders already in transit, please first contact the shipping carrier directly with your tracking number for an item status.

6. Contact Us For any questions about this shipping policy, please contact us at: Email: support@closetmaxpro.com